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What is your first thought when you hear the name Jack Ma? The king of e- and mobile commerce? The richest man in China? How did the founder and chairman of the Alibaba Group (Alibaba’s recent IPO was the largest in world history) build his success, and that of the countless people using Alibaba’s trading platforms? What lessons does he want to share?
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Category: Communication, Customer Service, Leadership
Tags: Alibaba, Alipay, Business Transformation, China, Davos 2015, Jack Ma, Leadership Skills, Leadership Stories, New York Times, Team Diversity, Trust
Being able to build trust is regarded as a crucial element of successful leadership. Especially in today’s globalized business world with its high rate of change and its cross-cultural challenges. But what is the essence of building trust? What does…
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Category: Business Transformation, Employee Engagement, Leadership, Leadership Skills
Tags: Business, Cross-Cultural Leadership, Emerging markets, Financial services, Globalization, Leading Change, Team Alignment, Trust, Trustworthiness